Privacy Policy
Updated Date: Dec 17, 2025
1. Information We Collect
We collect the following types of information to provide and improve our services:
Account Information: When you register, we collect your name, email address, username, and password.
Profile Data: Optional details you provide such as your virtual airline history, aircraft preferences, or profile photos.
Activity Data: Information about how you use the platform, such as flight logs, virtual routes, interactions, and badges earned.
Technical Data: Browser type, IP address, device information, and usage statistics to improve site performance and security.
Cookies: We use cookies to personalize your experience, maintain sessions, and analyze site usage.
2. Why We Process Your Data
We process your personal data only for legitimate and necessary purposes related to operating VACA, including:
Providing access to and maintaining the VACA platform
Creating and managing user accounts and profiles
Tracking flights, pilot activity, achievements, and virtual airline operations
Enabling community features and interactions
Improving platform performance, reliability, and security
Responding to support requests and inquiries
Enforcing our Terms of Service and preventing fraud or abuse
We do not sell or rent your personal information to third parties.
3. How and When We Contact You
We may contact you via email in the following situations:
When you create or manage your account
When you log flights or interact with core platform features
When system updates, service changes, or security notices are required
When you contact us for support or assistance
Communication is limited to what is reasonably necessary to operate and support the VACA service.
4. Email Communications (Marketing & Engagement)
We may send system, service, and activity-related emails that are necessary to operate and improve the VACA platform. These may include:
Account notifications and security alerts
Flight activity confirmations and operational updates
Platform announcements and system messages
Changelog emails describing new features, fixes, or improvements
VACA does not send third-party marketing or advertising emails. Engagement emails (such as changelogs or feature updates) are limited to information directly related to the platform.
You may unsubscribe from non-essential emails, including changelog and informational messages, at any time by using the unsubscribe option included in the email or by contacting us at [email protected].
Please note that even if you unsubscribe from optional communications, we may still send critical system or security-related emails required for the operation of your account.
5. Sharing of Information
We may share your information only in the following situations:
Community Display: Your username, avatar, and certain non-sensitive profile details may be visible to other users.
Service Providers: Trusted third-party services (e.g., hosting, analytics, email delivery) may process data on our behalf under contractual data-protection obligations.
Legal Compliance: We may disclose information if required by law, regulation, or legal process.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
Maintaining your account and activity history while your account is active
Complying with legal, security, or operational requirements
When you request account deletion, your personal data will be deleted or anonymized within a reasonable timeframe, unless retention is required by law or for legitimate business purposes (e.g., security logs or dispute resolution).
7. Your Data Protection Rights
You have the right to:
Access the personal data we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent where processing is based on consent
Object to or restrict certain types of data processing
Disable cookies through your browser settings
To exercise these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe.
8. Data Security
We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is completely secure. Please use the platform responsibly and avoid sharing sensitive information publicly.
9. Children’s Privacy
VACA is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us so we can remove it.
10. International Users
If you access VACA from outside the United States, your information may be transferred to and stored on servers located in the U.S. By using the platform, you consent to this transfer.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Updated Date. Continued use of VACA after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: [email protected]